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FAQ – Frequent Asked Questions

Find here technical support information such as manuals, guides, notes, firmwares.


IMPORTANT! TERMS AND CONDITIONS OF SUPPORT UPDATE, CLICK HERE TO CHECK

Open After Sales Technical Calls

Select the type of product to open a technical support call:

To open a call please have available the purchase information data, code and description, beyond description of the problem or consult, please attach: diagrams, examples and images. These data will help us to accelerate the analysis and time to your answer.

Choose the appropriate form for each type of product:

  • Accessories - Cabling Products or FTTX (not cables or equipment)
  • Cables – Cables LAN, Optical, Phone and OPGW
  • Equipment – PatchView, EPON, GPON, Video Overlay, Transmitters